Support
We usually reply within two business days.
Email: [email protected]
If something went wrong, tell us what you were doing, what you expected and what happened. Include your iPhone and Apple Watch models if it's a watch issue.
The class isn't showing on my watch
Open the class on your iPhone and tap Send to Watch. Keep both devices nearby with Bluetooth on. The phone tells you if you've edited a class since sending it, so send it again after changes.
The watch app isn't installed
Open the Watch app on your iPhone, scroll to shakeshift. and tap Install.
The timer stops when I lower my wrist
Open shakeshift. on your watch once and allow Apple Health when asked. That's what keeps the timer and taps running with your wrist down.
How do I import my exercises?
Use an Excel (.xlsx) or CSV file. Times, sides and equipment come along. From Google Sheets or Numbers, export to Excel or CSV first.
Will I lose my classes if I delete the app?
Yes. Classes live only on your devices. Before deleting, share any classes you want to keep to yourself by AirDrop, Messages or email.
How do I cancel my subscription?
Open Settings on your iPhone, tap your name, then Subscriptions, and choose shakeshift. Cancel at least 24 hours before your renewal date.
How do I request a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com and sign in with your Apple Account.